Customer Care

Return & Cancellation

Confidence is part of every purchase.

7-Day Returns
12-Hour Cancellation
Quality Guarantee
Free Exchanges
Damage Replacement
Concierge Support
01

Return Policy

We accept returns within 7 days of delivery on unworn, undamaged items with original packaging and tags intact. Customized and bridal pieces are final sale.

02

Cancellation Policy

Orders may be cancelled within 12 hours of placement at no charge. Beyond this window, standard return rules apply once delivered.

03

Eligibility for Returns

Returns must be initiated through your account or by emailing care@sibaa.co with order number and photographs of the item.

04

Return Process

Once approved, our concierge will arrange complimentary pickup. Inspection takes 3–5 business days.

05

Refund Policy

Approved refunds are processed within 7–10 business days to the original payment method.

06

Exchanges

Size and style exchanges are offered free of charge for eligible items, subject to availability.

07

Damaged Items

Receive a damaged or incorrect item? Notify us within 48 hours of delivery for a full replacement.

08

Contact Support

Our concierge is available 7 days a week at care@sibaa.co or +91 98765 43210.